Refunds
Last updated 17 October 2026
Everything we sell is digital and is delivered to your account straight away. Because of that, purchases cannot be returned once they have been delivered. We always put things right when a payment goes wrong.
When we refund or fix a payment
- You were charged but did not receive what you paid for. We add it to your account, or refund you if you prefer.
- You were charged twice for the same purchase. We refund the extra charge.
- A payment was taken after you cancelled it at Paystack's payment page. We refund it.
When we do not refund
- Shells, Island Passes or other items that were delivered as described and have been used or are available in your account.
- Items in an account that was closed for breaking a product's rules.
How to ask
Email support@aeterik.com from the email on your account, with the date, the amount and the Paystack reference if you have it. We reply within two working days.
Approved refunds go back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.